What are the shipping times for your products?
We take 2-4 days to process your order and then 6-12 days to deliver it to you.
Do you ship worldwide?
Europe, United States, Australia Zone
Where do we ship your product from?
Our offices are located in Perth , Australia. Our international warehouse is located in Germany/China.
Do you provide product tracking information?
Yes, you will receive a confirmation within 3 days by email, as well as tracking information.
Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address:
periodfam.contact@gmail.com we will send you a similar replacement item as soon as possible.
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you feel you still need help tracking your package or would like more information, please contact us by email at the following address: waveeplug.contact.com
Do you have a refund policy?
Yes, here is some additional information
1. Eligibility:
- Items can be returned within 10 days of receipt.
2. Return Conditions:
- Items must be unused and in original condition with tags intact.
3. Return Process:
- Contact our customer service waveeplug.contact@gmail.com to obtain a return authorization number.
- Return shipping costs are the responsibility of the customer, unless there is an error on our part.